Italian-language service and support for our installed base.

Open a Support Ticket

If you are a FirsTeckBio customer, you can open, track and resolve support requests online. Each request receives a tracking reference for follow-up.

• New ticket: Open a service request for installation, training, consumables or technical questions.
• Track tickets: Follow the status of your request: open, in progress, resolved or closed.
• Account access: A customer account lets you manage and review all requests for your laboratory.

Service Coverage

What our service team handles for installed instruments and distributed products.

• Installation: On-site delivery, commissioning and start-up training in Italian or English.
• Training: Routine and refresher training for operators, including documentation pack.
• Consumables supply: Italian-stocked consumables, reagents and quality-control materials.
• Troubleshooting: Telephone and on-site troubleshooting with manufacturer escalation when needed.
• Method evaluation: Support for laboratory verification and method comparison studies.
• IVDR documentation: Procurement-ready CE-IVD and IVDR documentation packs.

Need service or a support ticket?

Open a support request online or contact us directly — we respond from our Italian office.